Shipping & Delivery Information
At Praazo, we are dedicated to bringing our products to your doorstep, no matter where you are in Bangladesh. We utilize a high-speed, professional logistics network to ensure your orders are handled with care and delivered on time.
1. Delivery Zones & Rates
We offer flat-rate shipping across the country to keep your shopping experience simple:
- Capital City (Dhaka): ৳120
- All Other Districts (Nationwide): ৳130
- Note: For packages exceeding 1kg, a standard additional weight charge may apply per extra kg.
2. 100% Cash on Delivery (COD)
Shop with total confidence. Praazo offers Full Cash on Delivery for every order nationwide.
- No Advance Payment: You do not need to pay anything online. Simply place your order and pay the full amount to the delivery agent only when the product reaches your hands.
- Coverage: Our COD service covers all 64 districts and 490+ Upazilas across Bangladesh.
3. Estimated Delivery Timeline
We process and dispatch all orders within 24 hours of confirmation:
- Inside Dhaka: 2 – 3 Working Days.
- Outside Dhaka: 3 – 5 Working Days.
- In compliance with national digital commerce guidelines, we ensure all inter-city deliveries are completed within a maximum of 10 days.
4. Real-Time Order Tracking
Stay informed about your parcel’s journey from our warehouse to your home:
- SMS Notifications: Once your order is dispatched, you will receive an SMS containing a unique Tracking ID.
- Live Updates: You can monitor the real-time location of your package using the tracking link provided in your confirmation message.
5. Receiving Your Order
- Package Inspection: Please check the external condition of the package for any signs of damage before accepting it from the delivery agent.
- Mandatory Unboxing Video: For your protection and to facilitate any claims for damaged or missing items, we strictly require a continuous unboxing video (no cuts or edits) starting from the sealed delivery polybag.
- Doorstep Returns: If you decide to return a product at the time of delivery for reasons other than a defect, the customer is responsible for paying the Delivery Charge to the agent to cover the logistics cost.
6. Customer Support
If you have any questions regarding your shipment, our team is ready to assist you.
- Hotline: +8801306 529257
- Email: praazo.official@gmail.com
- Website: praazo.com
- Package Inspection: Please check the external condition of the package for any signs of damage before accepting it from the delivery agent.
- Mandatory Unboxing Video: For your protection and to facilitate any claims for damaged or missing items, we strictly require a continuous unboxing video (no cuts or edits) starting from the sealed delivery polybag.
- Doorstep Returns: If you decide to return a product at the time of delivery for reasons other than a defect, the customer is responsible for paying the Delivery Charge to the agent to cover the logistics cost.