Privacy Policy

Effective Date: January 1, 2026
Last Updated: May 16, 2026

Welcome to Praazo.com. We operate an e-commerce platform dedicated to providing 100% authentic tech gadgets, computer accessories, smart wearables, and home appliances across Bangladesh.

Your privacy is of paramount importance to our team. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from our store. By accessing or using Praazo.com, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide a smooth, fast, and personalized online shopping experience, we collect two primary types of information:

  • Personal Identification Information: When you register an account, place an order, or contact our customer care team, we collect details such as your name, shipping address, billing address, phone number, email address, and account password.
  • Non-Personal Identification Information: We automatically collect technical data when you browse our storefront. This includes your IP address, browser type, device information, operating system, and data collected via cookies regarding how you interact with our pages.

2. How We Use Your Information

We process your personal data based on legitimate business operations and to fulfill our promises to you. We use your information to:

  • Process, pack, and safely dispatch your orders from our central hub.
  • Send order confirmations, delivery updates, and live SMS/email tracking numbers.
  • Provide 24/7 dedicated customer support and handle hassle-free return or warranty claims.
  • Prevent fraudulent transactions, unauthorized account access, and cybersecurity threats.
  • Improve our product collections and optimize website performance based on user preferences.

3. Data Protection and Financial Security

We employ industry-standard encryption protocols and secure hosting environments to protect your personal data.

  • Payment Safety: We do not collect or store your credit/debit card numbers or mobile banking PINs on our servers. All financial transactions are processed through authorized, legally compliant local payment gateways using secure encryption technology.
  • Physical Security: Our operational infrastructure in our hub enforces strict access controls to ensure your physical shipping data cannot be accessed by unauthorized third parties.

4. Information Sharing and Third-Party Disclosures

We respect your trust. We do not sell, trade, or rent your personal identification information to any third parties for marketing purposes. We only share minimal data with trusted third parties strictly necessary to execute your shopping journey:

  • Logistics Partners: We share your name, phone number, and delivery address with our verified courier services (such as Pathao, Steadfast, or RedX) to execute fast home delivery.
  • Legal Compliance: We may disclose your information if legally required to do so by the law enforcement agencies or authorities of the Government of Bangladesh.

5. Cookies Policy

Praazo.com uses small text files called "Cookies" to enhance your browsing experience. Cookies remember the items added to your shopping cart, analyze web traffic, and keep you logged into your account. You can choose to disable cookies through your individual browser settings; however, doing so may limit your ability to use certain essential features of our e-commerce platform.

6. Your Rights and Data Control

You maintain absolute control over your personal information. You can log into your account dashboard at any time to view, update, or edit your personal details. If you wish to completely delete your registered account and permanently erase your data from our database, you can make a formal request by reaching out to our privacy management desk.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is managed, please contact our central operations office:

  • Official Support Email: praazo.official@gmail.com
  • Live Customer Support Hotline: +880-1306529257
  • Availability: 24/7 Dedicated Care

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