Delivery & Return
Transparent shipping across Bangladesh with a secure, hassle-free return policy designed for your absolute peace of mind.
Delivery Options Overview
At Praazo.com, we strive to deliver your orders quickly, safely, and transparently. We source 100% authentic tech gadgets, smart wearables, and lifestyle products, managing our entire quality control and packaging operations directly from our central hub.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Shipping & Delivery Policy
We partner with the nation's leading courier services—including Pathao, Steadfast, and RedX—to ensure secure home delivery across all 64 districts in Bangladesh.
Delivery Timelines:
- Inside Dhaka City: 1 to 3 Business Days.
- Outside Dhaka City (Including Bogura & all other districts): 3 to 5 Business Days.
Delivery Pricing Structure:
|
Praazo Delivery Pricing |
|
|---|---|
|
Mega Offer: Buy 3 or More Items Together: |
Free |
|
Standard Orders: Shipped Anywhere in BD: |
৳100 |
*Note: Free delivery will be automatically applied at your checkout page once 3 or more products are added to your cart. No coupon code required!
Cash on Delivery (COD): For your ultimate peace of mind, Cash on Delivery is fully available nationwide. You only pay when you hold the product in your hand.
Order Verification & Tracking: Before dispatching your package from our hub, our customer care team will call you for a quick verification. Once handed over to the courier, a unique tracking link will be sent to your registered mobile number via SMS so you can monitor your parcel live.
Return, Replacement & Refund Policy
Every package undergoes a strict physical inspection before leaving our facility. However, if anything goes wrong during transit, our hassle-free return policy has you covered.
1. Valid Reasons for Return or Replacement
You can claim a free replacement or return if you experience any of the following issues upon unboxing:
- The product is physically damaged, broken, or defective.
- The product delivered does not match the image, color, or specifications shown on our website.
- The product box is missing essential components, charging cables, or standard accessories.
2. Mandatory Return Conditions
To ensure your return claim is accepted by our management team, please fulfill these simple criteria.
- Timeframe: You must report the issue to our support team within 24 to 72 hours of receiving the delivery
- Product Condition: The item must remain completely unused. The original brand box, price tags, untampered serial numbers, user manuals, and all in-box accessories must be returned intact.
- Unboxing Video (Recommended): We highly recommend recording a quick video while opening your delivery parcel. This serves as instant digital proof and accelerates your replacement process.
3. How to Submit a Claim
You do not need to fill out any complicated paperwork. Just follow our easy online process:
- Reach out to our 24/7 dedicated support desk via our official Facebook page or email us at praazo.offical@gmail.com with your Order ID and photos/videos of the issue.
- Once our team verifies the claim, we will authorize a return. You can ship the product back to our central hub in Bogura using any convenient local courier.
- Upon receiving and inspecting the package at our hub, we will ship a brand-new replacement to your doorstep completely free of charge, or issue a store refund within 7 business days if the product is out of stock.
FAQs
We ship our products through verified courier services (Pathao, Steadfast, RedX). According to standard courier policies in Bangladesh, you must pay the Cash on Delivery (COD) amount to the delivery agent before opening the official packaging. However, if you find any issue after opening it, you are fully protected by our 72-hour return policy.
Do not worry at all. We highly recommend recording a quick unboxing video while opening your delivery parcel. If you notice any transit damage, take clear photos and send them along with the video and your Order ID to our Facebook page or email us at praazo.official@gmail.com within 24 to 72 hours. We will arrange a free replacement swiftly.
If the return is due to our mistake—such as delivering a defective item, a broken product, or the wrong model/color—Praazo.com will bear the replacement shipping costs. However, the product must be completely unused and returned with its original brand box, price tags, and all in-box accessories intact.
You can update your shipping details or cancel your order as long as the package has not left our central facility. Please contact our 24/7 customer helpline immediately with your Order ID to make any changes. Once the parcel is handed over to Pathao, Steadfast, or RedX, we cannot alter the delivery destination route.
