Warranty Policy

Effective Date: January 1, 2026
Last Updated: May 16, 2026

At Praazo.com, we are deeply committed to delivering 100% authentic tech gadgets, smart wearables, and premium computer accessories across Bangladesh. To ensure a risk-free and satisfying shopping experience, we partner directly with verified global brands and manufacturers.

Every eligible electronic product shipped from our central hub comes with an official, brand-certified In-Box Warranty Card. Please note that the exact warranty duration, specific terms, and conditions are determined solely by the manufacturer and are explicitly printed on the physical card enclosed inside your product packaging. If a product does not contain a physical warranty card inside the box, it is considered a non-warranty item and will not be eligible for post-purchase warranty claims.

How Your Warranty Works

Your warranty period is automatically activated on the exact date your package is successfully delivered to your doorstep, meaning you do not need to fill out any complex online forms. However, to successfully process an eligible claim in the future, it is mandatory that you preserve the original product box, the intact physical warranty card, and your official Praazo.com purchase invoice or delivery receipt.

Valid Claims vs. Exclusions

We follow an industry-leading, transparent verification framework to safeguard your purchases. Our warranty strictly covers inherent manufacturing defects, internal hardware failures, and technical component malfunctions that occur under regular, standard usage.

Conversely, the warranty becomes completely void if the product shows any signs of physical damage, accidental drops, cracks, dents, or broken components caused by user handling. Furthermore, liquid damage, water submersion, moisture exposure, internal burning caused by voltage fluctuations, or using unauthorized charging adapters will automatically disqualify the item. Please ensure that all brand stickers, serial numbers, and warranty seals remain completely untampered with, as any attempts to repair or modify the device through unauthorized local service shops will immediately cancel your coverage.

Step-by-Step Online Claim Process

Claiming your warranty at Praazo.com is completely straightforward, and you do not need to visit a physical service center. First, report the issue to our 24/7 dedicated support team via our official Facebook page or email us at praazo.official@gmail.com with your Order ID and a short video clip clearly showing the technical fault. Once our technical support desk reviews your clip and authorizes a physical inspection, you can securely package the defective product in its original box along with the physical warranty card.

Next, simply ship the parcel back to our central operations center in Bogura using any of our reliable logistics partners, such as Pathao or Steadfast. Upon receiving the parcel, our technical team will inspect the item. Valid claims will be resolved through an official repair, a brand-new replacement, or an alternative solution within 7 to 14 business days, depending on brand authority guidelines.

Customer Satisfaction Guarantee

We genuinely value your time and investment. If a product sent for a valid warranty claim cannot be repaired and an identical model is completely out of stock across Bangladesh, Praazo.com will offer you an alternative upgraded product or issue a store refund as per our standard guidelines.

If you have any questions regarding a specific product’s warranty status before making a purchase, please contact our help desk: